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Rehoming your device

How do I trade in my device?

We’re thrilled that you want to rehome your device with Reboxed. This will get us closer to our mission of rehoming 100 million devices by 2030 to tackle the ever growing e-waste problem 🌏. In order to trade in your device, please follow these steps

What do I need to do before I send you my device?

Once you’ve received your confirmation email for your trade in order, please ensure that you follow these steps:. Remove all PIN codes and password. Remove iCloud, find my iPhone. Remove Google and Android accounts. Remove personal data (pictures, co

What happens if I send the wrong device?

If you send us the wrong device, we will cancel your original order and create a new order for your correct device. This will generate a new order number and a new quote which we’ll share with you via email. You can then go ahead and accept the offer

Why have I received a regrade?

When you create a trade in order, you will receive an initial quote based upon the condition of the device that you selected. Once your device has been received and tested by our engineers, if it doesn’t meet the condition of the device that you sele

When will I get paid?

Once you’ve accepted your final quote, your payment will be processed within 24 hours, or the next working day if you’ve accepted your final quote after 12PM on a Friday. If you opted for the PayPal option, you will receive your payment within 24 hou