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Returns & Refunds

What is your returns policy?

We’re sorry to hear that you wish to create a return. However, we’ve made returns super easy for our customers. We give our customers 30 days from the date of receipt to return your order back to us for an exchange or full refund, as long as your ite

Do you offer free returns?

Yes we do! Simply head to our return portal here and follow the instructions on the screen to create your return. Once your return request has been approved by the team, you will receive your prepaid label via email. Please ensure that you print your

Do you offer exchanges?

Yes we do! If you’ve requested an exchange, we’ll refund you in store credit and provide you with your E-Gift card code via email. Once you've received your code - head over to our website here to purchase your new device. If you’d like for us to sen

Have you received my return?

We’ll email you as soon as your return has been received at our fulfilment centre. We aim to process all returns within 3 working days of the date of receipt. If you have not received an email from us within 3 working days from the date of receipt, p

When will I receive my refund?

When we’ve received your return, we’ll aim to process your refund or exchange within 3 working days from the date of receipt. All refunds will be processed to the original payment method used for the purchase. Please allow between 3 to 5 working days