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When will I receive my refund?Updated 4 months ago

When we’ve received your return, we’ll aim to process your refund or exchange within 3 working days from the date of receipt. All refunds will be processed to the original payment method used for the purchase. Please allow between 3 to 5 working days for the funds to appear back on your account.

If you’ve returned an order that was paid for using a combination of debit/credit card and an E-Gift card, we'll refund anything that you paid for on your debit/credit card first, and then the remaining amount will be issued as a new E-Gift card.

If you have any further questions, please get in touch with our customer experience team here.

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