We're really sorry if your device arrived with a problem. Every phone goes through our 70-point TechCheck, but very occasionally something slips through.If your device is faulty on arrival or develops a fault soon after, you're covered — either under

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&apos;re really sorry if your device arrived with a problem. Every phone goes through our 70-point TechCheck, but very occasionally something slips through.<br><br>If your device is faulty on arrival or develops a fault soon after, you&apos;re covered &#x2014; either under your 30-day returns window for a full refund or exchange, or under your 12-month warranty for a repair or replacement. The quickest route is our return portal: select your order, tell us what&apos;s wrong and add a photo or video, and we&apos;ll send you a free prepaid label. If you&apos;d rather talk it through first, contact our Customer Experience team at reboxed@support.co.</span></p>

My device arrived faulty or isn't working - what should I do?

If something's missing from your order, let us know as soon as you can and we'll put it right. First, please check:• your dispatch email, in case items were sent separately; and• the packaging carefully — smaller items like SIM tools and cables can b

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If something&apos;s missing from your order, let us know as soon as you can and we&apos;ll put it right. First, please check:</span><span data-sheets-root="1"><br>&#x2022; your dispatch email, in case items were sent separately; and<br>&#x2022; the packaging carefully &#x2014; smaller items like SIM tools and cables can be tucked inside.<br><br>If something&apos;s still missing, contact our Customer Experience team at reboxed@support.co with your order number and details of what hasn&apos;t arrived. We&apos;ll investigate with our fulfilment team and either get the missing item out to you or arrange a refund.</span></p>

Part of my order is missing / my order is incomplete - what should I do?

If your order hasn't been dispatched yet, we can usually update your delivery address. However, this is done on a case-by-case basis. Please contact our Customer Experience team with your order number and the correct address as soon as possible. We d

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your order hasn&apos;t been dispatched yet, we can usually update your delivery address. However, this is done on a case-by-case basis. Please contact our Customer Experience team with your order number and the correct address as soon as possible. We dispatch orders placed before 12pm (Mon&#x2013;Fri) the same day, so please get in touch quickly.<br><br></span></p>

Can I change my delivery address after I've placed my order?

If you need to change your order - for example the colour, storage size or a delivery detail — contact our Customer Experience team at reboxed@support.co with your order number as soon as possible. If your order hasn't been dispatched yet, we'll do o

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If you need to change your order - for example the colour, storage size or a delivery detail &#x2014; contact our Customer Experience team at reboxed@support.co with your order number as soon as possible. If your order hasn&apos;t been dispatched yet, we&apos;ll do our best to amend it.<br><br></span><span data-sheets-root="1"><br></span></p>

Can I change or edit my order after placing it?

Buying a refurbished device

Reboxed Help Center