Reboxed Help Center

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your order hasn&apos;t been dispatched yet, we can usually update your delivery address. However, this is done on a case-by-case basis. Please contact our Customer Experience team with your order number and the correct address as soon as possible. We dispatch orders placed before 12pm (Mon&#x2013;Fri) the same day, so please get in touch quickly.<br><br></span></p>

If your order hasn't been dispatched yet, we can usually update your delivery address. However, this is done on a case-by-case basis. Please contact our Customer Experience team with your order number and the correct address as soon as possible. We d

Can I change my delivery address after I've placed my order?

Orders, Shipping & Tracking

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Contact & Support

My device arrived faulty or isn't working - what should I do?

Part of my order is missing / my order is incomplete - what should I do?

Can I change or edit my order after placing it?

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What comes in the box?

Do your phones come with a sim card?

What payment methods do you accept?

Buying a refurbished device

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What happens if I send the wrong device?

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Trade-in Your Device

Where is my order?

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Do you ship outside of the UK?

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What should I do if I have not received my order but the tracking says it was delivered?

What happens if I am not at home to receive my delivery?

What if my order has not been shipped as expected?

Delivery

What is ReCare insurance?

What's the difference between TechCheck® warranty and ReCare?

What's included in the insurance policy?

What is the excess fee for a claim?

How do I report a claim?

What is the free month of insurance that comes with my Reboxed phone?

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How can I return a product under warranty?

My device has developed a fault — how do I make a warranty claim?

How do I register and extend my warranty?

Warranty & Insurance

How to set up your iPhone

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How to backup an iPhone

How to backup or restore your data on Android

When do you get new stock?

Do your devices come with good battery life?

What do your grading conditions mean?

How to Set Up a New iPhone

Products & Stock

What should I do if my promo code is not working?

Can I use multiple promo codes in one order?

Do you offer student discount?

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I forgot to apply my promo code, can I still get the discount?

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Promotions & E-Gift cards

What is your returns policy?

Do you offer free returns?

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Have you received my return?

When will I receive my refund?

Return, exchange, warranty claim or insurance claim - what's the difference?

Returns, Refunds & Exchanges

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Press & Partnerships

Do you offer wholesale?

Wholesale

I'm experiencing an issue with your website

Account & Website

What does Recare cover?

Can I change my delivery address after I've placed my order?Updated 20 days ago