Reboxed Help Center

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&apos;re really sorry if your device arrived with a problem. Every phone goes through our 70-point TechCheck, but very occasionally something slips through.<br><br>If your device is faulty on arrival or develops a fault soon after, you&apos;re covered &#x2014; either under your 30-day returns window for a full refund or exchange, or under your 12-month warranty for a repair or replacement. The quickest route is our return portal: select your order, tell us what&apos;s wrong and add a photo or video, and we&apos;ll send you a free prepaid label. If you&apos;d rather talk it through first, contact our Customer Experience team at reboxed@support.co.</span></p>

We're really sorry if your device arrived with a problem. Every phone goes through our 70-point TechCheck, but very occasionally something slips through.If your device is faulty on arrival or develops a fault soon after, you're covered — either under

My device arrived faulty or isn't working - what should I do?

Orders, Shipping & Tracking

How can I get in touch with you?

Contact & Support

Part of my order is missing / my order is incomplete - what should I do?

Can I change my delivery address after I've placed my order?

Can I change or edit my order after placing it?

Do you offer device warranty?

Do you offer finance?

What comes in the box?

Do your phones come with a sim card?

What payment methods do you accept?

Buying a refurbished device

How do I trade in my device?

How do I remove my account from my device?

What do I need to do before I send you my device?

What happens if I send the wrong device?

Why have I received a regrade?

When will I get paid?

Trade-in Your Device

Where is my order?

How do I track my order?

Do you ship outside of the UK?

How can I track my order?

Can I fast-track my delivery?

When will my order be delivered?

What should I do if I have not received my order but the tracking says it was delivered?

What happens if I am not at home to receive my delivery?

What if my order has not been shipped as expected?

Delivery

What is ReCare insurance?

What's the difference between TechCheck® warranty and ReCare?

What's included in the insurance policy?

What is the excess fee for a claim?

How do I report a claim?

What is the free month of insurance that comes with my Reboxed phone?

How do I activate my free insurance?

When does the insurance start?

How can I return a product under warranty?

My device has developed a fault — how do I make a warranty claim?

How do I register and extend my warranty?

Warranty & Insurance

How to set up your iPhone

How to set up a new Android phone

How to backup an iPhone

How to backup or restore your data on Android

When do you get new stock?

Do your devices come with good battery life?

What do your grading conditions mean?

How to Set Up a New iPhone

Products & Stock

What should I do if my promo code is not working?

Can I use multiple promo codes in one order?

Do you offer student discount?

Do you offer E-Gift cards?

I forgot to apply my promo code, can I still get the discount?

How do I unsubscribe from your newsletter?

Promotions & E-Gift cards

What is your returns policy?

Do you offer free returns?

Do you offer exchanges?

Have you received my return?

When will I receive my refund?

Return, exchange, warranty claim or insurance claim - what's the difference?

Returns, Refunds & Exchanges

How can I get in touch with your press department?

Press & Partnerships

Do you offer wholesale?

Wholesale

I'm experiencing an issue with your website

Account & Website

What does Recare cover?

My device arrived faulty or isn't working - what should I do?Updated 2 hours ago