Warranty & Insurance
What is ReCare insurance?
ReCare is an insurance policy arranged by Pier Insurance Managed Services Ltd and ia underwritten by Collinson Insurance (Astrenska Insurance Limited). Both companies are regulated by the Financial Conduct Authority (FCA) in the UK.
What's the difference between TechCheck® warranty and ReCare?
Our Techcheck warranty is included with every purchase up to 12 months but can be extended to 24 months. This warranty only covers functional defects or failure. With our ReCare insurance plan, you are covered for accidental damage, liquid damage, lo
What's included in the insurance policy?
ReCare covers accidental damage, liquid damage, theft, and loss of your device. It does not cover cosmetic damage or large-scale manufacturer defects.
What is the excess fee for a claim?
ReCare excess fees vary based on the original retail price (RRP) of the item purchased. These fees are:
How do I report a claim?
In the event of a claim, contact the police within 48 hours if your device is lost or stolen and obtain a crime reference number. Notify your network provider within 24 hours to block your device. Then, contact Pier Insurance’s claims hotline at 0844
What is the free month of insurance that comes with my Reboxed phone?
Every Reboxed phone includes one month of free mobile phone insurance. It covers accidental damage, loss, and theft. Just activate it after purchase to enjoy peace of mind - there’s no cost for the first month and no obligation to continue.
How do I activate my free insurance?
After checkout, you’ll see a link to activate your Recare insurance on the confirmation page and in your order email. It only takes a minute - just a few quick details and you’re covered.
When does the insurance start?
Your free month of Recare cover begins as soon as you activate it. You may wish to do this as soon as your device arrives, so you’re protected from the get-go.
How can I return a product under warranty?
If your product is still within the warranty period and you're experiencing issues, you can easily process a return through our return portal. Since you mentioned your product was delivered within the last 12 months, it should be covered under warran
How can I return a product under warranty?
If your device develops a fault within its 12-month warranty period, you can start a warranty return through our return portal.1. Go to our return portal (reboxed.returnscenter.com).2. Select the order and the faulty device.3. Tell us what's wrong —
Do you offer device warranty?
All Reboxed phones come with a 12-month warranty as standard. You get the first 6 months automatically, and a further 6 months when you register your warranty here (reboxed.co/pages/register-guarantee). You can also extend your cover up to 24 months.
My device has developed a fault — how do I make a warranty claim?
All our phones come with a 12-month warranty covering functional faults (extendable to 24 months). If something stops working as it should — for example the battery, charging port, speakers, cameras or screen — here's how to claim:1. Go to our return
How do I register and extend my warranty?
Your phone comes with 6 months of warranty automatically. To unlock the full 12 months — and the option to extend to 24 months — register your warranty here (reboxed.co/pages/register-guarantee) using your order details. It only takes a minute, and w