Reboxed Help Center

<p><span id="isPasted" style="text-decoration:none;">ReCare covers accidental damage, liquid damage, theft, and loss of your device. It does not cover cosmetic damage or large-scale manufacturer defects.</span></p>

ReCare covers accidental damage, liquid damage, theft, and loss of your device. It does not cover cosmetic damage or large-scale manufacturer defects.

What's included in the insurance policy?

Warranty & Insurance

Do you offer device warranty?

Do you offer finance?

What comes in the box?

Do your phones come with a sim card?

What payment methods do you accept?

Buying a refurbished device

Orders & Payments

How do I trade in my device?

What do I need to do before I send you my device?

What happens if I send the wrong device?

Why have I received a regrade?

When will I get paid?

Trade-in Your Device

Where is my order?

How do I track my order?

Do you ship outside of the UK?

How can I track my order?

Can I fast-track my delivery?

When will my order be delivered?

What should I do if I have not received my order but the tracking says it was delivered?

What happens if I am not at home to receive my delivery?

What if my order has not been shipped as expected?

Delivery

What is ReCare insurance?

What's the difference between TechCheck® warranty and ReCare?

What is the excess fee for a claim?

How do I report a claim?

How to set up your iPhone

How to set up a new Android phone

How to backup an iPhone

How to backup or restore your data on Android

When do you get new stock?

Do your devices come with good battery life?

What do your grading conditions mean?

Products & Stock

What should I do if my promo code is not working?

Can I use multiple promo codes in one order?

Do you offer student discount?

Do you offer E-Gift cards?

I forgot to apply my promo code, can I still get the discount?

How do I unsubscribe from your newsletter?

Promotions & E-Gift cards

What is your returns policy?

Do you offer free returns?

Do you offer exchanges?

Have you received my return?

When will I receive my refund?

How can I return a product under warranty?

What should I do if I receive an item I didn't order?

Returns & Refunds

How can I get in touch with your press department?

Press

Do you offer wholesale?

Wholesale

I'm experiencing an issue with your website

Website & Account issues

What are your customer service opening hours?

How can I get in touch with you?

Can't find the answer to your question?

Get in touch

What's included in the insurance policy?Updated 10 months ago