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Delivery

Where is my order?

If you place your order before 12PM GMT Monday to Thursday, we will dispatch your order the same day via Royal Mail. Any orders placed after 12PM GMT on Friday, or over the weekend will be dispatched the next working day via Royal Mail. Once your ord

How do I track my order?

Easy! Once your order has been dispatched, you'll receive your Royal Mail tracking link via email which will take you directly to your tracking page. If the link does not work, you can enter your tracking number here. If you have not received your tr

Do you ship outside of the UK?

At the moment we only ship within the UK (same applies to our 'sell a phone' service).

Do you deliver on weekends?

We now offer weekend delivery so you can have your tech goodies delivered to you on Saturday. If you place your order before 12PM GMT on Friday, we'll ensure that your order is dispatched the same day. We provide all customers with a tracking number

How can I track my order?

To track your order, you can use the tracking link provided in the email confirmation of your dispatch. You can expect to receive this tracking information via email once your order has been dispatched. If you've not yet received an email, please che

Can I fast-track my delivery?

Our shipping policy allows for tracked 24-hour delivery on orders placed before a specified cut-off time on a working day. If you require express delivery, please ensure your order is placed within the specified timeline to qualify for this service.

When will my order be delivered?

Your order will be processed and shipped according to our delivery schedule. All orders made before 12pm between Monday to Friday (except Bank Holidays) are dispatched before the end of the day. All orders made after 12pm will be dispatched the next

What should I do if I have not received my order but the tracking says it was delivered?

If tracking indicates that your order has been delivered but you have not received it, please contact us at your earliest convenience. We can provide you with the proof of delivery for your review to help identify the issue. It is also helpful if you

What happens if I am not at home to receive my delivery?

If you’re not at home to receive your delivery, the carrier will typically attempt delivery again on the next working day. We are unable to give specific delivery instructions to the carrier, so it’s best to monitor the tracking to anticipate the del

What if my order has not been shipped as expected?

Should your order not be shipped as per the expected timeframe, we will investigate the matter with our fulfilment team and provide you with an update as soon as possible. In the case where you paid for next day delivery but the dispatch was delayed,