Reboxed Help Center

Easy! Once your order has been dispatched, you&apos;ll receive your Royal Mail tracking link via email which will take you directly to your tracking page.If the link does not work, you can enter your tracking number <a href="https://www.royalmail.com/track-your-item#/">here</a>.If you have not received your tracking number via email, please get in touch with our customer experience <a href="https://reboxed.co/pages/contact-us">here</a>.

Easy! Once your order has been dispatched, you'll receive your Royal Mail tracking link via email which will take you directly to your tracking page. If the link does not work, you can enter your tracking number here. If you have not received your tr

How do I track my order?

Delivery

Do you offer device warranty?

Do you offer Klarna payments?

What comes in the box?

Do your phones come with a sim card?

What payment methods do you accept?

Buying a refurbished device

How do I trade in my device?

What do I need to do before I send you my device?

What happens if I send the wrong device?

Why have I received a regrade?

When will I get paid?

Rehoming your device

Orders & Payments

Where is my order?

Do you ship outside of the UK?

Do you deliver on weekends?

How to set up your iPhone

How to set up a new Android phone

How to backup an iPhone

How to backup or restore your data on Android

When do you get new stock?

Do your devices come with good battery life?

What do your grading conditions mean?

Products & Stock

What should I do if my promo code is not working?

Can I use multiple promo codes in one order?

Do you offer student discount?

Do you offer E-Gift cards?

I forgot to apply my promo code, can I still get the discount?

Smarty customers

Lebara customers

How do I unsubscribe from your newsletter?

Promotions & E-Gift cards

What is your returns policy?

Do you offer free returns?

Do you offer exchanges?

Have you received my return?

When will I receive my refund?

Returns & Refunds

Do you work with affiliates?

How can I get in touch with your press department?

Press

Do you offer wholesale?

Wholesale

I can't login to my account, can you help?

I'm experiencing an issue with your website

Website & Account issues

What are your customer service opening hours?

How can I get in touch with you?

Can't find the answer to your question?

Get in touch

How do I track my order?Updated 2 months ago